Returns & Exchanges

At ALEXANDRA, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't a perfect fit, you can return them within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Log into our online portal with your order number and email address to select the items you wish to return.

2

Pack Your Items

Place the unworn items with original tags attached back into their original packaging to ensure they are protected during transit.

3

Attach the Label

Print the prepaid shipping label provided in the portal and securely affix it to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed once we inspect the items.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing