Frequently Asked Questions

Everything you need to know about shopping with ALEXANDRA.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' with specific measurements. As our collections range from tailored fits to oversized silhouettes, we recommend checking the individual garment dimensions provided to ensure the perfect fit.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and intimate apparel cannot be returned unless they are defective.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range between 7-14 business days. You will receive a tracking number via email as soon as your order ships.

Which payment methods do you accept?

ALEXANDRA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel. We vet all our manufacturing partners to ensure fair labor practices and environmental compliance.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our support team. After this window, the order will follow our standard return process.